Looking for a reliable laundry pickup and delivery service? You’re in the right place. Below are answers to the most common questions about our wash and fold service, including pricing, turnaround times, pickup schedules, and special care instructions. Life Without Laundry proudly serves customers in Boston and Los Angeles with fast, convenient, and professional laundry delivery designed to save you time.
We are open 7 days a week. We have unattended services. Also we have 10-12, 12-2, and 7-10 pm attended time slots to choose from everyday! Always no charge for pickup and delivery :-).
“Something Extra” is a completely optional way to support Life Without Laundry as a company if you’re enjoying the service.
Running a high-quality pickup and delivery laundry service comes with a lot of behind-the-scenes costs, including supplies, fuel, labor, taxes, payment processing, and logistics. If you choose to add Something Extra during checkout, 100% of that amount is retained by Life Without Laundry to help support the company.
Important: Something Extra is not a tip or gratuity for your driver or any other employee, and no portion is distributed to drivers or other service employees.
If you would like to tip your driver, please do so directly at pickup or delivery using cash or another payment method your driver accepts.
Adding Something Extra is completely optional and has no effect on the service you receive.
Thanks for being an awesome LWL’er and an awesome human! 💙
Trash bags are best for your first order! Then we will toss those and return back to you one of reusable bags for future use! Please make sure if you have both dry cleaning and laundry that they are always in separate bags. Also if you do not have trash bags, any kind of bags are fine, if they aren't disposable they will be returned to you along with our reusable bag. Trash bags are just easiest for us :-),
If you have a group of people and would like everyone’s stuff done under one account, one credit card, but all washed dried folded and kept separate, we can certainly do this! All you have to do is place the order normally online under one person's name and cc number, then in the order instructions when checking out please note “this is a group pickup, please make sure each bag is washed dried and folded separately. Ty”. That would do the trick!
Simply call us at 617-768-7779 between the hours of 10am-10pm, 7 days a week and we will be happy to take care of that for you! Gift cards cover all laundry and dry cleaning charges. Please note that the $5.95 processing fee would be separate from the gift card. But all laundry or dry cleaning charges are fully covered !
A wedding gown is one of the most important and cherished articles of clothing ever purchased by anyone. It is the representation of a dream come true, and if you wish to pass that gown along to a daughter, sister, cousin, or friend someday, take proper care of it now. The question is, what do you do and when do you do it? That answer is easy. Let the experts do it! Life Without Laundry are experts! Gowns should be carefully cleaned with all stains being removed. Then, each article - gown, headpiece, veil, train or anything else you wish to keep- should be individually wrapped in acid free tissue and stored in an acid free box. This cleaning is best done as soon as possible after the wedding, but very often, after such an exciting event, the gown cleaning gets pushed back more and more. Sometimes it is pushed back months or even many years. Don't despair! Life Without Laundry can't always work miracles, but we come pretty darn close on even the toughest, dirtiest gowns! After cleaning, we will preserve your gown in our exclusive 100% acid free archival chest. We also use 100% acid free tissue to keep your gown from having permanent creases and folds. The chest also has an acid free window so you can view your gown while it is safely boxed in storage. Let's clean and preserve that beautiful dress! And congratulations!! 🙂 Wedding dress processing times can vary from 2-4 weeks on average depending on how intricate the dress is and how long it takes to get our custom preservation boxes ordered !
You will find this option right under the dry cleaning tab when placing your order online. Please note that leather or for items can take up to two weeks to process. It is a very delicate process that must be followed to ensure the item comes back perfect! As a result it may not be ready with the normal dry cleaning. If it is not gonna be ready we will reach out and we will set up a second delivery for these items!
No. If you do not have a U.S. phone number, you can still place an order online by entering a placeholder phone number in the required phone field.
We also accept international credit and debit cards. Just fill out the checkout fields as best you can, and use placeholders for any required fields that do not apply.
If you are staying at a hotel or building with a front desk/concierge, pickup and delivery can usually be coordinated through them, so a U.S. phone number is not required for service.
To reschedule an order please call, text, or email us! Info found on contact page :-). ( Text preferred ! )
Dry Cleaning works very similar to our Wash. Dry. Fold. procedure. The only difference is the earliest we can get dry cleaning back to you is the fourth day as opposed to next day delivery for wash dry fold.
Visit our "Services" page to view what we offer.
We individually check every garment in detail before dry cleaning. So you can rest assured that all your stains will be identified and treated!
However if you are like me and a bit of a "worrywart" (great term haha) then you can feel free to note any special instructions on the confirmation page of your order under "special instructions" and we will be sure to follow them.
When you are ready, just login, click "Start My Order Now", and you will be rocking and rolling!
Four small notes:
If you ever include dry cleaning with a laundry order but do not select any dry cleaning services when placing the order online, you MUST contact us immediately to let us know we are picking up dry cleaning in addition to laundry and to setup the correct dry cleaning delivery timeline, as the system will otherwise assume the order is laundry only.
Also very important: all dry cleaning, tailoring, laundering, and specialty cleaning services are billed based on the actual garments and household items physically received by Life Without Laundry. The website checkout amount is only an estimate based on what was entered online. If additional garments or items are included in the bags beyond what was originally selected online, they will still be processed and billed accordingly to the card on file at the current website pricing. We are not obligated to contact customers for approval prior to processing items received, so please review pricing carefully before sending out garments and make sure all items being sent are properly entered online.
Also by default we use light starch on clothes. If you would like heavier starch or no starch at all just include it in your "special instructions" when checking out online!
A heads up if you are sending out leather / fur items or rugs. These items must be sent to a specialist. Only a few companies in CA/MA process these properly and we have partnered with one of the best. However due to the careful procedure needed and the transit times, please be aware the turnaround time may be up to two weeks and please call us to setup a special delivery for these. The website is not smart enough to know that these items require special attention and won't know to delay your delivery accordingly.
Lastly when sending out dry cleaning, use either the red dry cleaning bag we provide or a trash bag. Please NEVER use the teal or blue LWL bags used for laundry (to avoid confusion never put dry cleaning in a blue bag). Also NEVER put laundry and dry cleaning in the same bag. Separate bags please! 🙂 This avoids confusion and helps ensure garments are processed correctly. Thank you!
All service is handled through online accounts and credit card services. We don’t take phone orders, and our drivers are never allowed to handle cash intended for the payment of services. Everything is much more secure this way.
As soon as your laundry is brought to our facility it is sorted and weighed. We check and test our scales daily to ensure we are providing the most accurate measurements possible.
If you have any claims of damaged or missing garments, or you are not 100% satisfied with our service, please contact 617-768-7779 within 24 hours of your scheduled delivery time and we will do everything possible to resolve the matter. For any specific questions about our policies, please review our terms and conditions.
See why customers trust Life Without Laundry for reliable laundry pickup and delivery. Serving customers since 2009, we’ve built a reputation for convenience, quality, and fast turnaround.
Tap on the icons below to view more client feedback:
Posted on Yelp![]()
Customer B.September 12, 2026Verified
Placed an order Thursday night, clothes were washed, folded and returned by Saturday morning. Staff is very pleasant and helpful. Worth it for me.
Owner's reply
Thanks so much for the kind review. Glad we could turn that around quickly for you. If you ever need anything text or call anytime. Have a wonderful weekend!Posted on Yelp![]()
Audrey P.September 4, 2026Verified
These guys know laundry. I recently broke my ankle and was looking for a reliable service who had a website and text reminders. Not only did they do a full turn around 24 hours later but everything is folded so nicely super grateful and will using their services moving forward.
Owner's reply
Ty so much for sharing such a lovely review. Wishing a speedy recovery and if we can ever help just hop online anytime. :-)Posted on Yelp![]()
Cindy M.September 2, 2026Verified
Excellent service! It's always easy to get a pickup/delivery when you need to. Reasonably priced and their communication is fantastic. I always have A LOT of laundry and they still deliver it back to me quickly the next day. My laundry is always well packed when I receive it back. I wouldn't use any other company. Thank you!
Owner's reply
Very kind of you to take time and share a review. So glad we could help. Have a wonderful day!!Posted on Yelp![]()
Tatiana A.August 20, 2026Verified
I'm writing this review a few weeks later than my service but that should tell you how great they are that I've made it a point to come back and leave a review. The owner Alex is incredible. I called sleep deprived and desperate to get a laundry service to help me I the middle of the day when my puppy was sick. They sent someone out within a few hours to do an early evening pickup for me and I had my laundry back the very next day, dropped off before 12! Alex answered all of my questions on the phone, and was patient with me as I was a little scatter brained from lack of sleep and stress. The pick up and delivery driver was also amazing! He was kind very personable. The pricing is also fantastic. Worth the service you get without completely gutting your bank account. Will be using them again! 10/10! If I could give this place more stars I would.
Owner's reply
Tatiana, this absolutely made my day! I’m so glad I could make a stressful puppy situation just a little bit easier. Thank you for taking the time to come back and write such an amazing review. I’ll happily take the 10/10! :-)Posted on Yelp![]()
Angela T.June 8, 2026Verified
I began using LWL when Covid hit. Somehow I've never thought much about that chore again. I've never had a problem with anything. I just did some research on similar services and found them to be on the higher end, it's not going to replace the service from the actual PEOPLE I have the pleasure of interacting with two drivers that are on time and delightful to interact with.Posted on Google![]()
Stephen WatkinsMay 29, 2026Trustindex verifies that the original source of the review is Google.
LWL really came through for me! I can’t speak highly enough about them. They went out of their way to do a rush order for me. I was in a complicated travel situation and only had 24 hrs and a suitcase full of stinky, wet clothes from a week of rainy hiking. LWL took care of it all for me and saved the day!
Owner's reply
Very kind of you to take the time to leave a review. Glad we could help out. Safe travels and ty again 🙂Posted on Google![]()
Imani PMay 26, 2026Trustindex verifies that the original source of the review is Google.
Hands down one of the best services I’ve discovered. Been using LWL for a few years now and I love it. Communication is top notch, you can customize your service if need be, and prices aren’t bad at all. I hate going to the laundromat but I love (and need) fresh clean clothes and my comforters and pillows washed often and they do everything. And I especially love the pick up and drop off feature.
Owner's reply
Appreciate the lovely words and you taking the time to share them. Have a wonderful day! :-)Posted on Yelp![]()
Stacey G.May 26, 2026Verified
This is my second review! This service is beyond perfect! Not only are my clothes folded and clean but most importantly they smell clean! This company also follows directions- ie I requested my whites to be washed in hot water and I could tell that it was done! Not only is their service worth 5 stars but their website is easy to use as well! Their customer service is also top notch as well! So if you want your laundry done right give Life Without Laundry a try - you won't be disappointed!
Owner's reply
Thanks for the very amazing review. Very grateful for wonderful people / customers like yourself :-)Posted on Yelp![]()
Steph C.May 26, 2026Verified
After our den flooded due to a faulty washer installation, we needed a temporary laundry solution while sorting out insurance. Eight months later, we are still loyal customers of Life Without Laundry! Their service has been a total game-changer for us. They are incredibly reliable, professional, and clothes always come back perfectly done. They took a highly stressful home situation and made it so much easier to manage. Highly recommend!
Owner's reply
Sorry you had to deal with that flooding issue. Grateful we could help out. Ty for the kind words :-)Posted on Yelp![]()
Angela T.May 25, 2026Verified
I've been using this service for a few years now. It's a treat to kn all my clothes and linens will come back clean and smelling fresh. but the best part is everything is folded perfecttly ! the drivers are super friendly and the company in all is 100% accommodating (in case I oversleep). Its grea!Posted on Google![]()
Ana HechtMarch 19, 2026Trustindex verifies that the original source of the review is Google.
They are actually amazing and deserve only 5+ stars!!! My first time using their service, they let me know that apparently my wallet was bundled up in my comforter that I was getting washed, and they immediately let me know and carefully placed it to the side before taking care of my items. They didn't just throw the comforter in, they took the time to really clean and examine the item, and when they did they found my wallet in there!! Such prompt service and responses too. 100/10
Owner's reply
Thanks so much for this lovely review. Glad order went great and def glad we could help get that wallet home haha. Have a wonderful weekend!Posted on Google![]()
Elizabeth SaltonstallFebruary 5, 2026Trustindex verifies that the original source of the review is Google.
Great service- seamless pick up and delivery.
Owner's reply
Thanks for the lovely review !Posted on Google![]()
Lynda DeAlmeidaFebruary 5, 2026Trustindex verifies that the original source of the review is Google.
Life without Laundry provides a wonderful service! Easy to use, pricing is great, Laundry is returned perfectly folded.
Owner's reply
Thanks for the wonderful review :-)Posted on Google![]()
Katherine WheelerJanuary 8, 2026Trustindex verifies that the original source of the review is Google.
I run a neighborhood veterinary clinic. When, unexpectedly, we were unable to use our washing machine, I reached out to Alex at Life Without Laundry as a non-client an hour and a half before his office closed with a plea to help us process bags and bag of laundry so we could stay open for our clients and patients the next day. He didn’t miss a beat and came thru to help. When our laundry issues persisted for an additional day, Alex again came to our rescue. His team was punctual and easy to work with. Their service was immaculate. He went above and beyond to help a neighbor business when other businesses turned us away as a non-client. I cannot recommend this team enough. Thank you, Alex and Life Without Laundry. You helped us, our patients and our clients in our moment of need. It really does take village.
Owner's reply
Thanks so much for the lovely review! So glad we can help out.Posted on Yelp![]()
Pamela L.December 23, 2025Verified
By far the best laundry service I have ever used. Ironically I use them in Boston and Los Angeles. As we live in an apartment with towels, sheets etc and heavier pieces I use them when I am leaving. I use them many times a year at least once a month. Highly recommend them on all levels. Incredible customer service.
Owner's reply
Such an awesome review. Ty! :-)Posted on Google![]()
AnitaDecember 22, 2025Trustindex verifies that the original source of the review is Google.
I had a great first experience with LWL. The diver followed instructions and my clothes were washed dried and folded and returned in 24 hours. Great Service I highly recommend
Owner's reply
Thanks for taking the time to leave a review!! :-)Posted on Yelp![]()
Margaret O.October 7, 2025Verified
the best ! Super friendly everything's folded so nice and warm ! I don't know how they do it so fast
Owner's reply
Thanks for the wonderful review :-)!!Posted on Google![]()
Dory BenamiSeptember 26, 2025Trustindex verifies that the original source of the review is Google.
Life Without Laundry has been a game-changer for our family. Alex is professional, reliable, and goes above and beyond to make sure everything is done right. The pickup and delivery are always on time, the clothes come back fresh and perfectly folded, and the whole process couldn’t be easier. Alex’s attention to detail and customer service really set him apart. He makes something as stressful as laundry completely effortless. Highly recommend Life Without Laundry to anyone who values their time and wants top-notch service.
Owner's reply
Very kind of you to take the time to share the above. These great reviews really help small businesses. Thank you and if you ever need anything don’t hesitate to ask!Posted on Google![]()
Hillary RiceSeptember 18, 2025Trustindex verifies that the original source of the review is Google.
My mom is 84 and needed help with laundry. This service was fantastic. Pick up and drop off seamless. So glad I found this service
Owner's reply
So glad we could help you both out! Anything you need anytime don’t hesitate to ask! :-)Posted on Google![]()
Mairi WilsonSeptember 9, 2025Trustindex verifies that the original source of the review is Google.
Perfect service - ideal. Thank you so much.
Owner's reply
Very kind of you to leave a wonderful review!!
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