FAQ

Service Zones


We have recently expanded! We are currently servicing Boston and Los Angeles! See below for details on both awesome cities!

For the greater LA area:

Bel Air, Beverly Glen, Beverly Hills, Beverly Hills, Beverlywood, Brentwood, Century City, Cheviot Hills, Culver City, Downtown (almost all of it!), El Segundo, Fox Hills, Gardena, Holmby Hills, Inglewood, Koreatown, Ladera Heights, LAX, Loyola Marymount University, Manhattan Beach, Mar Vista, Marina del Rey, Mid-City, Mid-Wilshire, Miracle Mile, Pacific Palisades, Pico-Robertson, Playa del Rey, Santa Monica, UCLA, USC, Venice, West Hollywood, West LA, Westchester, and Westwood

For the greater Boston area:

All of the usual suspects (great movie!) - South Boston, South End, North End, Downtown, Back Bay, Fenway, Mission Hill, pretty much ALL of the colleges all over the area (yay!) and all of (get ready...deep breath... its a lot....) Arlington, Allston, Avon, Babson College, Bedford, Belmont, Brighton, Braintree, Brockton, Brookline, Cambridge, Canton, Charlestown, Chestnut Hill, Dedham, Dorchester, Dover, Everett, Holbrook, Hyde Park, Jamaica Plain, Lexington, Lincoln, Malden, Mattapan, Medford, Medfield, Milton, Needham, Newton, Norwood, Randolph, Roslindale, Roxbury, Quincy, Sharon, Somerville, Stoughton, Walpole, Waltham, Watertown, Wellesley, Weston, Westwood, West Roxbury, Weymouth, and Winchester Massachusetts. Phew! I am out of breath!!

When you sign up for your account, the site will automatically work its magic and let you know if we service your area.

If not, though, email alex@LifeWithoutLaundry.com and ask if we can service you – we’re always expanding! (And sometimes our magic mapping technology may be not so magic and malfunctioning. So never hurts to ask!)

What kind of bag do I use for my first order?


Trash bags are best for your first order! Then we will toss those and return back to you one of reusable bags for future use! Please make sure if you have both dry cleaning and laundry that they are always in separate bags. Also if you do not have trash bags, any kind of bags are fine, if they aren't disposable they will be returned to you along with our reusable bag. Trash bags are just easiest for us :-),

Can I send more than the minimum?


Yes!!

When you send out your orders, you're more than welcome to! In fact, send us your whole wardrobe! Why do it yourself?

The minimum is just in place so that we don’t end up coming to you for just one sock because it’s your lucky sock and you have a date this weekend! I mean we could only come for that lucky sock but you’re going to have to pay for AT LEAST the minimum that’s all. :-)

How it works is this:

We come and pick up your laundry, and later on we'll weigh it at our facility.

We'll mark the weight down, and when we deliver it back, you'll get an email invoice letting you know how much your laundry weighed.

Your credit card on file will then get charged the total weight multiplied by your “per Lb rate” (which depends on your service level. See services for details).

How can I purchase a gift card for your services?


Simply call us at 617-768-7779 between the hours of 10am-10pm, 7 days a week and we will be happy to take care of that for you!

Do you have a referral program?

Yes!!

If someone you refer places an order online, then emails alex@lifewithoutlaundry.com, letting us know that they were referred by you, you get a $10 off coupon and they get a $5 off coupon!

It's that easy! And thanks in advance for referring people. We don't do much advertising. We just let all you awesome satisfied LWL'ers spread the word! :-)

Do I have to do a monthly plan? Can I just "pay as I go"?


YES! :-)

The monthly plans simply save you money overtime because for buying upfront you save on the per lb price. But if you would rather pay as you go then that is 100% cool with us!

How does a monthly package work?


These are the best options for all of you LWL’ers who can’t get enough of our service. You can use the handy dandy “Monthly Calculator” (when logged in click "setup monthly plan to view) to customize your plan to best fit your needs. You simply select the desired service level, amount of uses per month, and then the weight you would like to have covered. From the date you start your plan, it will renew every thirty days, ASSURING that you NEVER RUN OUT of laundry credits.

It truly is the most convenient awesome way to make sure laundry never takes over your life again haha. So simple a caveman could… (for copyright reasons I cannot finish that sentence…but you get the idea) :-)

Note: You can cancel anytime with no additional fees. Simply visit your “My Account” tab and click “My Plans”.

Also if you go over your “monthly paid for weight”, your credit/debit card on file will be billed automatically, the Wash. Dry. Fold. Pay per use price.

Lastly if you ever need to “upgrade”, “downgrade”, or change your current plan in anyway please email Support@LifeWithoutLaundry.com or call 617-768-7779 and we will be happy to help ya out with that!

What if I sign up for monthly package but don't use all my lbs on an order?


You are not credited. Any unused poundage expires each order.

That's why it is a good idea to lowball your monthly package until you get a good feel for the laundry's weight. You can always adjust the package at anytime to fit your needs.

Note: If you go over a monthly package weight on an order, the weight is simply charged at the per lb rate of the pay per use price.

What if I have garments that need delicate washes or other special treatment (cannot be dried etc...)?


If you have a garment that needs a delicate wash cycle use your notes online to dictate so when checking out. By default we wash all clothes in cold water and we dry all clothes on MED heat by default.

If you need something dried on low heat or not dried at all feel free to use your notes when checking out to let us know and we will follow!

Please be aware that while we can definitely handle items which can't be dried, we DO NOT have a ton of space. As a result no dry items witll be hung to dry for only 60-90 mins or so and then folded and bagged up separately (so not to affect the dry clothes). The items as a result may come back wet or damp depending on how quickly they air dry. However a little insiders tip: If you are concerned 60-90 mins isn't enough time to dry, you can use your notes when checking out online and say something like this "If you are concerned 60-90 mins isn't enough time to dry, you can use your notes when checking out online and say something like this "Please use no heat feature on dryer to tumble air dry items for 15/20 mins. Then air dry rest of time. I'd like air dry items to be dry before returning". That note and that little bit of time tumbling makes a world of difference if the items are coming back slightly damp. Just an idea! :-) Thanks for your understanding!

How does Dry Cleaning work?


Dry Cleaning works very similiar to our Wash. Dry. Fold. procedure. The only difference is the earliest we can get dry cleaning back to you is the fourth day as opposed to next day delivery for wash dry fold.

Visit our "Services" page to view what we offer.

We individually check every garment in detail before dry cleaning. So you can rest assured that all your stains will be identified and treated!

However if you are like me and a bit of a "worrywart" (great term haha) then you can feel free to note any special instructions on the confirmation page of your order under "special instructions" and we will be sure to follow them.

When you are ready, just login, click "Start My Order Now", and you will be rocking and rolling!

Four small notes: If you ever include dry cleaning with a laundry order but you do not put any dry cleaning your services when you place the order online, you MUST contact us immediately to let us know we are picking up dry cleaning in addition to laundry and to setup a delivery for the dry cleaning as the system will think you just have laundry only.

Also by default we use light starch on clothes. If you would like heavier starch or no starch at all just include in your "special instructions" when checking out online!

A heads up if you are sending out leather / fur items or rugs. These items must be sent to a specialist. Only a few companies in MA process these properly and we have partnered with one of the best. However due to the careful procedure needed and the transit times, please be aware the turn around time may be up to two weeks and to please call us to setup a special delivery for these. The website is not smart enough to know that these items require special attention and won't know to delay your delivery accordingly.

Lastly when sending out dry cleaning, use either the red dry cleaning bag we provide or a trash bag. Please NEVER use the teal or blue lwl bags used for laundry. This avoids any confusion. Thank you!

How do Alterations work?


Very simple.

Want a button replaced? Need your pants shortened? Just write what you would like done in the "Special Instructions" box on your order confirmation page and we will be sure to follow these to the "T".

All alteration prices are subject to change if materials need to be special ordered. But you will always be notified before we get rolling and as a result can cancel any order if you change your mind for a full refund!

What items are "Special Care" items for wash/dry/fold and how much extra are these items?

Here are the additional charges:
(they are all per item sent out...so if you send out 2 bathmats..."hang on....carry the 1..." you will pay $5 extra)

Bathmats/Sweaters (heavy wool)/Jackets (heavy ones like winter) = $2.50

Blankets (not sheets)/Bathrobes/Pillows = $5

Comforters = $7.50

Pillows do not have a special charge. But some pillows can become deformed after being washed. So these items are done at the customers own risk.

Lastly we separate all whites and colors of course. However if you need an item washed COMPLETELY separate from the normal clothes there will be a extra washer charge of $3.75. Again that will NOT apply to normal separation of whites and colors which requires 2 machines. This is ONLY if you request a 3rd machine because item/s need to be washed completely separate.

You will receive a "Special Care" email notification if you send any of these items out.

Should you tip a driver?


We get this question a lot.

The answer is that it's totally up to you!

We will provide a great service either way and if in the end you want to thank our wonderful drivers with a few bucks great.

If not, don't worry, we still love you! :-)

How do I reschedule an order I placed?

To reschedule an order please call, text, or email us! Info found on contact page :-).

Why is Life Without Laundry the best Wedding Dress cleaner in the world?


A wedding gown is one of the most important and cherished articles of clothing ever purchased by anyone. It is the representation of a dream come true, and if you wish to pass that gown along to a daughter, sister, cousin, or friend someday, take proper care of it now. The question is, what do you do and when do you do it?

That answer is easy. Let the experts do it! Life Without Laundry are experts!

Gowns should be carefully cleaned with all stains being removed. Then, each article - gown, headpiece, veil, train or anything else you wish to keep- should be individually wrapped in acid free tissue and stored in an acid free box.

This cleaning is best done as soon as possible after the wedding, but very often time, after such an exciting event, the gown cleaning gets pushed back more and more. Sometimes it is pushed back months or even many years. Don't despair! Life Without Laundry can't always work miracles, but we come pretty darn close on even the toughest, dirtiest gowns!

After cleaning, we will preserve your gown in our exclusive 100% acid free archival chest. We also use 100% acid free tissue to keep your gown from having permanent creases and folds. The chest also has an acid free window so you can view your gown while it is safely boxed in storage.

Let's clean and preserve that beautiful dress! And congratulations!! :-)

Hours of operation


We are open 7 days a week for "attended" and "unattended" pickups / deliveries. Attended simply means you have to be home to meet our lovely drivers and unattended means you have a place where you can leave the laundry and not be home (like a porch, concierge, or we have key to the front door of your building, etc).

Attended pick-ups / deliveries are in four scheduling blocks between 10:00am - 12:00pm, 12:00pm - 2:00pm, 6:00pm - 8:00pm, and 8:00pm - 10:00pm (for all you night owls). Unattended pick-ups / deliveries occur anytime between 9 and 9 pm.

Note: Please if choosing “unattended” make sure your laundry is ready for pick-up by 9 am!

Payment Options


All service is handled through online accounts and credit card services. We don’t take phone orders, and our drivers are never allowed to handle cash intended for the payment of services. Everything is much more secure this way.

Where and when is my load weighed?


As soon as your laundry is brought to our facility it is sorted and weighed. We check and test our scales daily to ensure we are providing the most accurate measurements possible.

What if I'm not there during a delivery or a pick up?


Well, you know how the meter maids are =)

Really though, we gotta run a tight ship in order to keep on schedule!!

If you schedule an attended pickup (unattended you don't need to be home!), our drivers will try buzzing (if applicable) and call at least twice when they're there. If you're not around, though, we'll have to keep moving so we avoid the crazy parking tickets!

That said, if we do not hear from you (prior to your pickup or delivery) and are unable to get in touch with you $5 (per occurrence) will be added onto the order. So if you're not there for pickup, have to reschedule, and then not there for delivery and have to reschedule that would be a $10 extra driving fee for that specific order.

To offer a great service we need your help! So please, for both our sanity, just show up =)

What is "Individual Garment Stain Removal" or "Custom Detergent / Fabric Softener"?

Individual Garment Stain Removal means that our attendants will pre treat any tough stains on garments sent out. However it is the customer's responsibility to include in their "Order Special Instructions" any garments that need this type of special treatment.

Custom Detergent / Fabric Softener means simply that you can send out your own detergent and or fabric softener and we will use it on your order. The bottle/s will then be returned with your order.

What if my garments are damaged or missing?


If you have any claims of damaged or missing garments, or you are not 100% satisfied with our service, please contact 617-768-7779 within 24 hours of your scheduled delivery time and we will do everything possible to resolve the matter. For any specific questions about our policies, please review our terms and conditions.

What's this "processing fee"?

While pickup and delivery is FREE... This fee simply helps us with a few of our “operating costs”. The most notable being our ongoing battle against the meter maids. We all LOVE the city but it does get expensive when you’re continuously parking 40-50 times a day. So this helps us out a tincy wincy bit with that and a few other lovely costs! But do not fret my LWL friends, it’s only $3.00 per order and it is shared equally by ALL LWL customers! :-)

PS
So far the meter maids are winning. They are like stealthy ninjas. Maybe they are stealthy ninjas.... Darn the cities and their stealthy ninja hiring!

What if some of my Dry Cleaning items have a lot of cat hair or lint on them?

If a dry cleaning item has excessive hair or lint on it which would not come out during normal cleaning, then the item must be "de linted" before cleaning. This is not only so we return the item looking its best for you! But also so the hair or lint doesn't clog our machines when cleaning.

We can do this no problem but it does take time and therefore there may be an extra charge of $5-15 (depending on how much hair or lint there is) added to the order.

You would receive an email receipt if this was the case.

What if I lose or damage my laundry bag?

No problem! We just need a formal written apology, a few gold bars, and some flowers. Kidding, kidding.

Really though, just email us at support@lifewithoutlaundry.com, and we’ll send you out a new bag. If you become a "repeat lost bag offender" we will have to charge you $3 a bag. But the first replacement is on us!

But if you feel like sending us flowers, you are more than welcome to!